App Logo

Szerva

TERMS AND CONDITIONS



Website: www.szerva.com
Last Updated: 27 April 2026

1. INTRODUCTION AND DEFINITIONS

These Terms and Conditions ("Terms") govern your access to and use of the Szerva platform, including the website accessible at www.szerva.com and the dedicated mobile application for Experts (collectively referred to as the "Platform"), operated by Dortana Kft. (company registration number: 13-09-243099; tax number: 32112904-2-13; EU VAT number: HU32112904) ("Szerva," "we," "us," or "our"), with its registered office at 2030 Érd, Ágota utca 4., Hungary. By accessing or using the Platform, you agree to be bound by these Terms in their entirety. Should you disagree with any provision contained herein, you must discontinue your use of the Platform immediately.

For the purposes of these Terms, the following definitions shall apply throughout:

  • “Customer” refers to any individual or legal entity who accesses the Platform via the website to browse services, submit requests, select Experts, and place orders for the performance of services.
  • “Expert” refers to any independent service provider who accesses the Platform via the mobile application to offer, accept, and fulfill service requests submitted by Customers. Experts are independent contractors and are not employees, agents, or representatives of Szerva.
  • “Order” refers to the confirmed request for a service submitted by a Customer through the Platform, inclusive of the corresponding advance payment, and accepted by an Expert.
  • “Advance Payment” refers to the minimum upfront payment, equivalent to at least one hour of the selected Expert’s hourly rate, which the Customer is required to remit through the Platform in order to finalize and submit an Order.
  • “Platform Fee” or “Commission” refers to the 15% fee charged by Szerva on the total Order amount, deducted from the Expert’s earnings for the use of the Platform’s matching, communication, and payment-processing facilities.
  • “Service” refers to the professional task, consultation, or work provided by an Expert to a Customer, either remotely (online) or at the Customer’s physical location, as specified in the Order details.
  • “User” refers collectively to both Customers and Experts who register for and use the Platform.

2. NATURE OF THE PLATFORM AND LIMITATION OF ROLE

Szerva operates exclusively as an intermediary technology platform that facilitates the connection between Customers seeking services and Experts willing to provide such services. Under no circumstances does Szerva itself provide, perform, guarantee, or assume responsibility for any service listed on, offered through, or fulfilled via the Platform. The contractual relationship for the provision of any given service exists solely and directly between the Customer and the Expert; Szerva is not a party to such agreement.

In accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 (the "Digital Services Act" or "DSA"), Szerva qualifies as a provider of intermediary services. The Platform functions as a hosting service within the meaning of Article 6 of the DSA, insofar as it stores information provided by Users at their request, and may additionally qualify as an online platform within the meaning of Article 3(i) of the DSA, to the extent that it disseminates User-generated content (such as Expert profiles, service descriptions, and reviews) to the public. Szerva benefits from the conditional liability exemptions established under Articles 4, 5, and 6 of the DSA, provided it acts expeditiously to remove or disable access to illegal content upon obtaining actual knowledge thereof, and complies with the transparency and due diligence obligations applicable to its category of service under the DSA as implemented in Hungarian law by Act CIV of 2023 on certain rules for online intermediary services.

Furthermore, pursuant to Act CVIII of 2001 on Electronic Commerce and on Information Society Services (Hungary), Szerva provides information society services and is subject to the obligations and exemptions outlined therein for intermediary service providers. The Platform does not exercise editorial control over service listings, does not determine the manner in which Experts perform their work, does not set the pricing of services (beyond collecting the agreed-upon Advance Payment and facilitating billing based on hours worked), and does not supervise, direct, or manage any Expert’s activities.

Szerva’s role is strictly limited to the following functions: (a) providing the technological infrastructure for matching Customers with Experts; (b) facilitating communication between Customers and Experts; (c) processing payments, including the collection of the Advance Payment and the calculation of the final service amount; and (d) providing discovery and matching tools, including algorithmic matching based on availability, location, and reputation.

3. USER REGISTRATION AND ACCOUNT CREATION

3.1 General Registration Requirements

To use the Platform, all Users must complete a registration process. Customers register through the website at www.szerva.com, while Experts register through the dedicated mobile application. During registration, each User is required to provide the following information: first name, last name, a valid email address, and a password of the User’s choosing.

Before completing registration, every User must read and accept these Terms and Conditions as well as the Platform’s Privacy Policy. Acceptance of both documents constitutes a binding obligation and a prerequisite for account creation. No account shall be created without such acceptance.

Following submission of the registration form, Szerva dispatches a one-time password ("OTP") to the email address provided by the User. The User must enter the correct OTP to verify ownership of the email address. Upon successful verification, the Platform creates an account, and the User is permitted to log in using the registered email and password credentials.

If the User fails to accept the Terms and Conditions or the Privacy Policy, or if the OTP verification is unsuccessful, the account shall not be created, and the User shall not gain access to the Platform.

The Platform is intended exclusively for individuals who are at least sixteen (16) years of age. By registering for an account, you represent and warrant that you have reached this minimum age threshold. Szerva does not knowingly permit the registration of persons under sixteen and reserves the right to terminate, without prior notice, any account found to have been created by or on behalf of an individual who does not meet this age requirement. Further information on the processing of minors' data is set out in the Platform's Privacy Policy.

3.2 Expert Onboarding Process

Following successful registration, Experts are required to complete a mandatory onboarding process before they may offer or perform any services through the Platform. Onboarding is conducted exclusively via the mobile application and consists of the following sequential steps:

  • (a) Step 1 (Personal Information): The Expert must provide a residential address and date of birth.
  • (b) Step 2 (Contact Verification): The Expert must provide a phone number, which is subsequently verified through a separate OTP sent to the provided phone number.
  • (c) Step 3 (Professional Information): The Expert must input expertise information, including skills, relevant experience, and proposed pricing for their services.
  • (d) Step 4 (Document Upload): The Expert must upload the following documents: a valid identification card (front and back images), a selfie photograph for identity confirmation, and a proof-of-address document.
  • (e) Step 5 (Review and Verification): Upon submission, Szerva’s internal team reviews the Expert’s personal information and uploaded documents. Approval is granted at Szerva’s sole discretion.

Until such time as the onboarding process is completed and the Expert’s profile is approved, the Expert shall not be eligible to receive, accept, or fulfill any Orders. If an Expert has already completed onboarding, subsequent logins direct the Expert to the main screen without requiring repetition of the onboarding steps.

3.3 Account Security

Each User bears sole responsibility for maintaining the confidentiality of their login credentials and for all activities that occur under their account. Users must notify Szerva immediately upon becoming aware of any unauthorized use of their account or any breach of security. Szerva shall not be held liable for any losses or damages arising from the User’s failure to safeguard their account information.

4. ORDER CREATION AND SERVICE PROCESS

4.1 Placing an Order (Customer Side)

The Order creation process commences when a Customer selects a desired service on the website and responds to the relevant questions concerning the nature and scope of the request. Once the preliminary details have been submitted, the Customer is presented with two matching options:

  • (a) Manual Expert Selection (Option A): The Customer may browse and select a specific Expert from the available listings. Upon selection, the Platform sends the Order details exclusively to that Expert, who may then accept or decline the request. If the Expert declines, the Customer is prompted to select a different Expert.
  • (b) Automatic Matching (Option B): The Platform’s algorithm identifies and matches the Customer’s request with multiple available Experts based on availability, geographic proximity, and reputation score. The Order details are broadcast to all qualifying Experts. Should any notified Expert accept the request, the Customer reviews the accepting Expert’s profile and may confirm or reject the match. If the Customer is not satisfied with the assigned Expert, the Customer may request an alternative match, and the Platform retries the broadcast in accordance with its matching algorithm.

Once the Customer confirms an Expert, the Customer must remit the Advance Payment (a minimum of one hour at the selected Expert’s hourly rate) through the Platform’s online payment system. The Order is not officially created or processed until payment is received.

4.2 Information Collected During Order Placement

When placing an Order, the Customer may be required to provide personal information pertaining to the service recipient, which may include the recipient’s full name, phone number, and address. Such information may relate to the Customer personally, or to a third party on whose behalf the service is requested.

The Customer represents and warrants that all personal data provided about third parties is accurate, lawfully obtained, and that the Customer holds the necessary authorisation to share such data with Szerva and the assigned Expert. Processing of such data is carried out on the legal basis of contractual necessity, as it is indispensable for the performance of the requested service.

4.3 Order Fulfillment (Expert Side)

Upon accepting an Order, the Expert initiates the process by pressing the "Order Started" button in the mobile application. Where the nature of the service requires in-person attendance, the Expert travels to the Customer’s location. For remote services, the Expert confirms readiness by pressing the "I Am With Customer" button. The Expert then reviews the Order details and determines whether the service can be performed.

If the service cannot be provided (for any reason), the Expert cancels the Order through the mobile application by pressing the "Order Cancellation" button. In such cases, Szerva shall refund the Customer’s Advance Payment in full, and the Order is closed.

If the service can be provided, the Expert initiates performance by pressing the "Performance Started" button. Upon completion of the work, the Expert presses the "Work Done" button and obtains the Customer’s electronic signature through the mobile application to confirm satisfactory completion.

Szerva then calculates the total service time and displays the resulting total cost. If the total cost exceeds the Advance Payment already remitted, the Customer pays the remaining balance by cash, card, or online payment at the time of service completion. The Expert confirms receipt of payment by pressing the "Money Collected" button, and the Order is marked as successfully completed.

5. PAYMENTS, FEES, AND BILLING

5.1 Advance Payment

Each Order requires the Customer to remit an Advance Payment equal to no less than one hour of the selected Expert’s rate. The Advance Payment is processed through the Platform’s secure online payment infrastructure and serves both as a booking confirmation and as a partial pre-payment for the service.

5.2 Final Service Cost

The final cost of each Order is calculated based on the actual time worked by the Expert, as tracked through the mobile application, or, where applicable, on the basis of a pre-agreed service fee. If the calculated amount exceeds the Advance Payment, the difference is collected by the Expert directly from the Customer at the point of service completion. Failure by the Customer to remit the outstanding balance at the time of service completion constitutes a material breach of these Terms. In such circumstances, Szerva reserves the right to suspend the Customer's account, restrict access to future Order placement, and pursue recovery of the unpaid amount on behalf of the Expert through all available legal channels. If the Advance Payment exceeds the final cost, Szerva shall arrange for a refund of the surplus to the Customer.

5.3 Platform Commission

Szerva charges Experts a commission of 15% on the total Order amount for each successfully completed Order. The commission compensates Szerva for providing the Platform’s matching, communication, payment-processing, and administrative infrastructure. The commission is deducted from the Expert’s earnings and settled in accordance with the Platform’s payment schedule.

5.4 Taxes

Each User is individually responsible for determining, reporting, and remitting any and all taxes, levies, duties, or other governmental charges applicable to payments received or made through the Platform. Szerva does not withhold taxes on behalf of Users and provides no tax advice. Users should consult with a qualified tax professional in their respective jurisdiction.

6. RIGHT OF WITHDRAWAL

6.1 Applicability

In accordance with Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, transposing Directive 2011/83/EU of the European Parliament and of the Council on consumer rights, Customers who qualify as consumers have the right to withdraw from a distance contract within fourteen (14) calendar days of the conclusion of the contract, without providing any reason.

However, because Szerva acts as an intermediary platform connecting Customers with independent Experts, the following important distinctions must be observed. The contract for the provision of the actual service is formed between the Customer and the Expert. Szerva’s own contractual relationship with the Customer pertains solely to the provision of access to the Platform and its intermediary services.

6.2 Exceptions to the Right of Withdrawal

Pursuant to Section 29(1) of Government Decree 45/2014 (II.26.) and Article 16(a) of Directive 2011/83/EU, the right of withdrawal shall not apply to service contracts once the service has been fully performed, provided that performance commenced with the Customer’s prior express consent and the Customer acknowledged that the right of withdrawal would be lost upon full performance.

By placing an Order and authorising the Expert to commence work, the Customer expressly consents to the commencement of service performance prior to the expiry of the withdrawal period and acknowledges that the right of withdrawal is extinguished once the service has been fully performed by the Expert.

6.3 Exercise of the Right of Withdrawal

Where the right of withdrawal remains applicable (i.e., prior to the commencement of service performance), the Customer may exercise such right by sending a clear, unequivocal statement to Szerva via email at support@szerva.com. The withdrawal notice must be dispatched before the expiry of the fourteen-day period. Upon receipt of a valid withdrawal notice, Szerva shall refund the Advance Payment without undue delay and no later than fourteen (14) calendar days from the date on which Szerva is informed of the Customer’s decision to withdraw. The refund shall be issued using the same payment method originally employed by the Customer, unless the Customer has expressly agreed to a different method, and no additional fees shall be charged for the refund.

If the Customer requested the commencement of service within the withdrawal period and subsequently exercises the right of withdrawal before completion, the Customer shall be liable to pay an amount proportional to the service already provided up to the point at which Szerva was notified of the withdrawal, calculated on the basis of the total price agreed in the Order.

7. REFUND POLICY

7.1 Eligibility for Refunds

A Customer shall be entitled to a full refund of the Advance Payment in the following circumstances:

  • (a) Expert-Initiated Cancellation: Where the Expert is unable or unwilling to provide the service and cancels the Order through the mobile application, Szerva shall refund the full Advance Payment to the Customer.
  • (b) Non-Performance Attributable to the Expert: Where the Expert attends the Customer’s location (or connects remotely) but fails to perform the service due to reasons attributable to the Expert, Szerva shall refund the full Advance Payment.
  • (c) Withdrawal Prior to Service Commencement: Where the Customer exercises the right of withdrawal in accordance with Section 6 above before any service has commenced, the full Advance Payment shall be refunded.

7.2 Partial Refunds

Where the Expert has commenced performance and a portion of the service has been delivered before a cancellation occurs, the refund shall be calculated on a pro-rata basis. The Customer shall be charged for the portion of the service actually rendered, and the remaining balance of the Advance Payment (if any) shall be refunded.

7.3 Non-Refundable Circumstances

No refund shall be issued in the following cases:

  • (a) The service has been fully performed and confirmed by the Customer’s electronic signature in the mobile application.
  • (b) The Customer fails to appear or is unavailable at the agreed time and location for an in-person service, without providing prior notice to the Expert or to Szerva.
  • (c) The cancellation is initiated by the Customer after the Expert has commenced service performance, except as provided in Section 7.2 above.

7.4 Refund Processing

All eligible refunds shall be processed by Szerva without undue delay and, in any event, within fourteen (14) calendar days of the event giving rise to the refund entitlement. Refunds are credited to the original payment method used by the Customer. Szerva bears no responsibility for delays attributable to the Customer’s payment provider or financial institution.

7.5 Consumer Protection Compliance

The refund provisions set forth in these Terms comply with Act CLV of 1997 on Consumer Protection (Hungary), as amended, Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, and Directive 2011/83/EU on consumer rights. Where any conflict arises between these Terms and mandatory consumer protection legislation applicable in the Customer’s jurisdiction, the statutory provisions shall prevail.

8. INTELLECTUAL PROPERTY AND COPYRIGHT POLICY

8.1 Platform Intellectual Property

All intellectual property rights subsisting in the Platform, including but not limited to the website design, mobile application software, logos, trademarks, service marks, trade names, database structure, user interface elements, textual content, and underlying source code, are and shall remain the exclusive property of Szerva. No User acquires any ownership interest, licence, or right to use any of these proprietary elements beyond the limited, non-exclusive, non-transferable, revocable permission to access and use the Platform in accordance with these Terms.

Unauthorised reproduction, distribution, modification, public display, or creation of derivative works from any content owned by or licensed to Szerva constitutes an infringement of Szerva’s intellectual property rights and may give rise to civil and criminal liability under Act LXXVI of 1999 on Copyright (Hungary), Directive 2001/29/EC of the European Parliament and of the Council on the harmonisation of certain aspects of copyright and related rights in the information society, and all other applicable intellectual property legislation.

8.2 User-Generated Content

Users may upload, submit, or otherwise transmit content to the Platform, including service descriptions, photographs, profile information, and reviews ("User Content"). By submitting User Content, the User grants Szerva a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, adapt, publish, display, and distribute such content solely for the purposes of operating, maintaining, and improving the Platform. The User retains ownership of their User Content, subject to the licence granted herein.

Each User represents and warrants that: (a) the User owns or holds the necessary rights, licences, and authorisations to submit the User Content; and (b) the User Content does not infringe, misappropriate, or otherwise violate the intellectual property rights, privacy rights, or any other legal rights of any third party.

8.3 Copyright Infringement Notification

Szerva respects the intellectual property rights of others and expects all Users to do the same. If you believe that any content available on the Platform infringes your copyright or other intellectual property rights, you may submit a written notification to Szerva at support@szerva.com containing: (a) identification of the copyrighted work claimed to have been infringed; (b) identification of the material alleged to be infringing, with sufficient detail to enable Szerva to locate it; (c) the claimant’s contact information (name, address, telephone number, and email); (d) a statement that the claimant has a good-faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law; and (e) a statement, made under penalty of perjury, that the information in the notification is accurate and that the claimant is the copyright owner or authorised to act on behalf of the owner. Upon receipt of a valid notification, Szerva shall act expeditiously to investigate the claim and, where appropriate, remove or disable access to the allegedly infringing material in accordance with applicable law, including the DSA and Hungarian copyright legislation.

9. PROHIBITED CONDUCT

Users of the Platform agree not to engage in any of the following activities:

  • (a) Providing false, misleading, or inaccurate information during registration, onboarding, or Order placement.
  • (b) Using the Platform for any purpose that is unlawful, fraudulent, or harmful, or in connection with any activity that violates applicable local, national, or international law.
  • (c) Impersonating any person or entity, or falsely claiming an affiliation with any person or entity.
  • (d) Circumventing or attempting to circumvent the Platform’s payment processing system, including but not limited to arranging off-platform payments with the intent of avoiding the Platform Fee.
  • (e) Uploading, transmitting, or distributing any content that is defamatory, obscene, threatening, abusive, or that infringes the intellectual property rights of any third party.
  • (f) Interfering with or disrupting the integrity, security, or performance of the Platform, its servers, or its networks.
  • (g) Engaging in any data mining, scraping, or similar automated data-collection activity without the prior written consent of Szerva.
  • (h) Attempting to gain unauthorised access to any portion of the Platform, other Users’ accounts, or any systems or networks connected to the Platform.

Szerva reserves the right to suspend or terminate, without prior notice, the account of any User who violates these prohibitions, and to pursue all available legal remedies.

10. LIMITATION OF LIABILITY

10.1 Platform Liability

To the maximum extent permitted by applicable law, Szerva shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with: (a) the services provided by Experts to Customers; (b) any dispute between a Customer and an Expert; (c) any loss or damage resulting from the conduct, acts, or omissions of any User; (d) any interruption, suspension, or discontinuation of the Platform; or (e) any unauthorised access to or alteration of a User’s data.

Given that Szerva acts solely as an intermediary and is not a party to the service agreement between Customers and Experts, Szerva bears no liability whatsoever for the quality, safety, legality, or suitability of services provided by Experts. Experts are solely responsible for the services they offer and deliver, including compliance with all applicable professional standards, licensing requirements, and regulations.

10.2 Expert Liability

Each Expert acknowledges and accepts full and exclusive responsibility for all services performed through the Platform. Any claim, complaint, or dispute arising from the quality, timeliness, completeness, or fitness of a service shall be directed solely to the Expert who performed such service. The Expert shall indemnify and hold Szerva harmless from any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to the Expert’s provision of services.

10.3 No Warranties

The Platform is provided on an "as is" and "as available" basis. Szerva makes no representations or warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. No advice or information obtained through the Platform shall create any warranty not expressly stated in these Terms.

11. DATA PROTECTION AND ANALYTICS

All personal data collected through the Platform is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the "General Data Protection Regulation" or "GDPR"), Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information (Hungary), and Szerva’s Privacy Policy, available separately on the Platform.

Szerva utilises third-party analytics tools to monitor and improve Platform performance. Specifically, the Platform employs Microsoft Clarity (for session recording and user behaviour analysis) and Google Analytics (for traffic analysis and usage statistics). These tools may collect device information, IP addresses, and data on user interactions such as clicks, navigation patterns, and session behaviour. Cookies and similar tracking technologies may be deployed by these tools; further details are available in the Platform’s Cookie Policy.

The supervisory authority for data protection matters in Hungary is the Nemzeti Adatvédelmi és Információszabadság Hatóság ("NAIH"), with its registered office at 1363 Budapest, Pf. 9, Hungary; website: https://www.naih.hu; email: ugyfelszolgalat@naih.hu. Users who believe their data protection rights have been infringed may lodge a complaint with the NAIH or seek judicial remedy before the competent courts.

12. DISPUTE RESOLUTION

12.1 Amicable Resolution

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the matter amicably through direct negotiation. Customers may contact Szerva’s support team via the Platform or by email at support@szerva.com.

12.2 Consumer Conciliation Bodies

In accordance with Act CLV of 1997 on Consumer Protection (Hungary), as amended, Customers who qualify as consumers have the right to submit complaints to the competent consumer conciliation body (békéltető testület) attached to the chamber of commerce and industry of their domicile or registered seat. Detailed information regarding conciliation bodies, their jurisdiction, and their contact data is available on the website of the Hungarian Chamber of Commerce and Industry at https://www.bkik.hu.

12.3 Discontinuation of the EU ODR Platform

Users are informed that the European Online Dispute Resolution ("ODR") Platform, previously accessible at https://ec.europa.eu/consumers/odr, has been discontinued as of 20 July 2025, pursuant to Regulation (EU) 2024/3228 of the European Parliament and of the Council of 19 December 2024, which repealed Regulation (EU) No 524/2013. Accordingly, online dispute resolution through the former ODR Platform is no longer available. A directory of consumer dispute resolution entities across EU Member States may be consulted at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

12.4 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Hungary, including but not limited to Act V of 2013 on the Civil Code, Act CLV of 1997 on Consumer Protection, Act CVIII of 2001 on Electronic Commerce and on Information Society Services, and all applicable EU legislation, including the GDPR and the Digital Services Act. Any dispute that cannot be resolved through the mechanisms described in Sections 12.1 through 12.3 shall be submitted to the exclusive jurisdiction of the competent courts of Hungary.

13. MODIFICATIONS TO THESE TERMS

Szerva reserves the right to amend, supplement, or replace these Terms at any time, at its sole discretion. Any material changes shall be communicated to Users through the Platform (via email notification or a prominent notice on the website and mobile application) at least fifteen (15) calendar days before the revised Terms take effect. Continued use of the Platform after the effective date of such modifications constitutes the User’s acceptance of the amended Terms. If a User does not agree with the revised Terms, the User must cease using the Platform and may request the deletion of their account.

14. SEVERABILITY

Should any provision of these Terms be held invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the remaining provisions of these Terms, which shall continue in full force and effect. The invalid or unenforceable provision shall be replaced, to the extent possible, with a valid and enforceable provision that most closely reflects the original intent of the parties.

15. FORCE MAJEURE

Szerva shall not be held liable for any failure or delay in performing any of its obligations under these Terms where such failure or delay arises from causes beyond its reasonable control, including but not limited to: natural disasters, epidemics or pandemics, acts of war or terrorism, cyberattacks, government actions or regulatory changes, failures of third-party telecommunications or hosting infrastructure, power outages, and labour disputes affecting third-party service providers. During any period in which a force majeure event persists, Szerva's affected obligations shall be suspended without giving rise to liability. Szerva shall use commercially reasonable efforts to mitigate the effects of any such event and to resume normal operations as soon as practicable. Should a force majeure event continue for a period exceeding sixty (60) consecutive calendar days, either party may terminate these Terms by providing written notice to the other party.

16. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between the User and Szerva with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, representations, warranties, and agreements, whether written or oral, relating to such subject matter.

17. CONTACT INFORMATION

For any questions, concerns, or requests relating to these Terms, Users may contact Szerva at:

Szerva
Operated by: Dortana Kft.
Registration Number: 13-09-243099
Tax Number: 32112904-2-13
EU VAT Number: HU32112904
Registered Office: 2030 Érd, Ágota utca 4., Hungary
Website: www.szerva.com
Email: support@szerva.com

These Terms and Conditions are effective as of 23 April 2026.